Broken email addresses
Sometimes things go wrong
Last updated
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Sometimes things go wrong
Last updated
Was this helpful?
When browsing the platform, you see a lot of email addresses from , , , ... Some of those might not be valid after some time.
An email address might
be cancelled
have a full inbox
have a typo
reject our platform emails
have their user mark one of our email as spam
etc.
The platform will add an indication that an email address is unusable.
A spam complaint is a manual action from the user, they clicked the button to mark an email as spam. This email address will be blocked and can never be used on our platform again.
A temporary unavailability of an email address. This might have a couple of reasons like DNS error, full mailbox, ...
The user has manually deactivated their email address.
An unknown reason and not reachable.
The email address doesn't exist, might be a typo.
Only a temp bounce can be reactivated by a registered user. Next time they log in they will be asked to resolve the problem and reactivate it.
All other reasons are unsolvable by registered users. Next time they log in they will be forced to add and verify another email address.
Moderators can change email addresses of list forms and attendees to resolve the problems. Member email addresses can not be changed by a moderator, only by the member (user).
