# Top-up integration

If you have a [top-up integration](/event/general/integrations.md), use this page to top-up your visitor.

### Status

Here you can see the synchronization status of your visitor. A green badge will be shown if the visitor is synced to the top-up service.

<figure><img src="/files/9QkoU2w79RDO1SDLkIxX" alt="" width="134"><figcaption></figcaption></figure>

### Top-ups

This is a list of top-ups your visitor has already received with the status.

{% hint style="info" %}
A top-up can have different statuses:

* **Pending**: The top-up has been created and will be synced to the service soon (under a minute for most integrations).
* **Success**
* **Failed**: Something went wrong. Check the logs for more details
* **Revoked**: The top-up has been revoked (pulled back).
* **Awaiting payment method**: The user might now have been synced yet, or no payment method is attached. Check your top-up service for more details.
  {% endhint %}

Here you will also see if a top-up came from a [top-up reward](/event/general/rewards/top-up-rewards.md), or is a one-time top-up.

Click the <img src="/files/ep88lnViYCHVB6PILshi" alt="" data-size="line"> button to create a new top-up for this visitor.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.eventication.com/event/planning/members/top-up-integration.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.