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chevron-rightWhy can’t my members see the document?hashtag

If your members can’t see a document in their portal, check the following:

  • Make sure the “Show to members” toggle is activated for that file.

  • Verify that the document is "Published" after editing.

  • Confirm that the member has access to the event where the document is uploaded

chevron-rightWhat does “Publish” mean?hashtag

When you publish a download, it becomes visible and available for others to download.

You’ll also receive a direct link to the file that you can use in:

  • Emails sent from Eventication

  • Text fields within your modules

  • Or anywhere else you want to share the document

Only published files are accessible through these links or visible to others.

chevron-rightMy link doesn’t work in an email, what could be wrong?hashtag

If your download link doesn’t work, check the following:

  • Make sure the download is published, only published files have an active link.

  • Verify that the URL is copied correctly (no extra spaces or missing brackets).

  • Ensure the link is formatted like this: '[text you want to show](https://yourlink.comarrow-up-right)'

  • Test the link in your browser to confirm it opens the correct file.

chevron-rightWhy doesn’t my download link appear as clickable?hashtag

If your link doesn’t show as clickable, check the following:

  • Make sure you used the correct markdown format: '[link text](https://yourlink.comarrow-up-right)'

  • Verify that the link starts with https:// or http:// otherwise it won’t be recognized as a link.

  • Save your changes and refresh the page, sometimes formatting appears after saving.

  • Make sure the download is published.

chevron-rightWhat does the download counter show?hashtag

The download counter displays the total number of times a file has been downloaded. It does not represent the number of unique users. If one person downloads the same file twice, the counter will increase by 2.

chevron-rightCan I see who has downloaded the file?hashtag

No. Because of GDPR regulations, Eventication does not track or display which specific users have downloaded a file.

Only the total number of downloads is shown in the counter.

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If you need to share a file securely with a specific person or group, use the Conversations module instead. This way, the file is shared directly with the intended recipients

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