FAQ

Which file types are supported?

We recommend using JPEG, JPG or PNG

Where will my default logo be used?

Your default logo is used across all modules, emails, accreditations, login pages, and communication flows, unless you override it in a specific module or flow.

What happens if I don’t upload a logo or header banner in a specific module?

If you don’t upload these visuals, we’ll fall back on your default logos and banners. Which you can upload at General - Branding.

What are the ideal dimensions for my logo and banner?

Default small logo Recommended size: 200 x 200 px Maximum size: 5MB Accepted formats: JPG, JPEG, PNG Default medium logo Recommended size: 500 x 500 px Maximum size: 5MB Accepted formats: JPG, JPEG, PNG Default horizontal logo Recommended size: 2400 x 640 px Maximum size: 8MB Accepted formats: JPG, JPEG, PNG

Default event list logo: Recommended size: 2400 x 1600 px Maximum size: 10MB Accepted formats: JPG, JPEG, PNG

Do I have to upload all visuals?

Only the default logo and banners are strictly required. You can upload that via "General" - "Branding".

Can I change these later?

Yes, you can update your branding visuals at any time. Changes will be reflected immediately across the platform (unless you’ve overridden them in a specific flow).

Why does my logo look blurry?

Make sure you upload a high-resolution image. Avoid low-quality JPGs and check that the dimensions match the recommended size.