FAQ

Can I add multiple email addresses?

Yes. You can add as many as needed, for example, one for each crew type or accreditation list.

Who can add or manage email addresses?

Only company moderators (not event moderators) have access to manage email addresses. These are managed at the company level.

Why do I need to add email addresses?

They are used across multiple modules to send notifications or to define where email replies should go. Without setting them up, you won’t be able to select a custom reply-to address for modules like Planning or Accreditation.

Why do I have to verify my email address?

You need to verify your email address so Eventication can make sure it’s correct, active, and doesn’t contain any spelling mistakes.

This helps us prevent issues with bounced emails and ensures that notifications and replies are delivered to the right inbox.

Can we use shared inboxes or aliases (e.g. volunteers@, press@)?

Absolutely. In fact, we recommend using descriptive group addresses (e.g. [email protected], [email protected]) to keep communication organised and make sure replies reach the right people.

What happens if we don’t configure any email addresses?

Then you won’t be able to select a custom sender or reply-to address in your modules.

For some modules like Planning, it’s mandatory to select an email address. If none is configured, you won’t be able to go online.

I can’t add email addresses, what should I do?

If you don’t see a “Managed in Company” button in the top-right corner, you don’t have the correct permissions.

Only company moderators can manage email addresses. Please contact your Super Moderator to request access or have them add the email addresses for you.